aureon.
Help centre

How can we help?

Answers to the questions we hear most, plus a direct line to the team.

Email support

We reply to most messages within one business day.

support@aureon.app Typical reply: under 24h

Getting started

How do I create a wallet?

Register an account, then choose Create new during setup. Aureon generates a 12-word recovery phrase locally and derives addresses on ten networks. Write the phrase down and confirm three random words before the wallet is created.

Can I use an existing recovery phrase?

Yes. Choose Recovery phrase and enter 12, 18 or 24 BIP39 words. Addresses are derived on this server and the phrase is stored encrypted. Never use a phrase you have shared with anyone.

What is a watch-only wallet?

A watch-only wallet tracks a public address without importing any secret. It can't send, swap or stake. It's ideal for cold storage or monitoring an address you don't control.

Transfers & swaps

Why can't I send to an address?

Check that the destination is valid for the selected network. For example, an Ethereum address cannot receive Bitcoin. You also need enough native token in the account to cover the network fee.

Are transactions broadcast on-chain?

In this demo environment, no. Sends, swaps and staking are recorded on a local ledger and clearly labelled. Sample data can be cleared from Settings at any time.

Why is my swap quote changing?

Quotes use the latest local price and include a 0.3% platform fee. The minimum received applies your slippage tolerance so a small price move doesn't produce a worse result than expected.

Security & recovery

Aureon is asking for my password to reveal my phrase. Is that normal?

Yes. Your own account unlocks recovery material for ten minutes after you confirm your password. Administrators have a separate, password-gated unlock that is written to an audit log. Support will never ask you to reveal or share a phrase in a message.

I forgot my account password. Can I reset it?

An account password protects access to this app, not your crypto. If you have your recovery phrase, you can always restore the wallet elsewhere. Contact support for help with account access.

Connections

How does wallet linking work?

Select a provider, enter the public address, then sign the one-time message with your external wallet. Aureon verifies the signature before adding the wallet. Linking never triggers a transaction or costs gas.

Why is WalletConnect unavailable?

WalletConnect requires a project ID from WalletConnect Cloud. Set WALLETCONNECT_PROJECT_ID in the environment to enable real pairing. Until then the option is shown as unavailable instead of simulating a connection.